Return & Refund Policy for Manas Honey, Owned by Roopchand Worldwide LLC
Effective Date: 22/11/2023
Thank you for choosing Manas Honey. We strive to provide you with high-quality honey products and excellent service. Please review our Return & Refund Policy below.
1. Damaged Goods:
a. We take utmost care in packaging and shipping your orders. However, if you receive damaged honey bottle, please contact us at [email protected] within 3 days of receiving your order.
b. To be eligible for a free return, please provide clear photographic evidence of the damaged items and packaging.
c. Once your return is approved, we will initiate a refund to your original payment method. You can expect the refund to be processed within a weeks timeframe.
2. Cancellations:
a. If you wish to cancel your order, please contact us at [email protected] within 6 hours of placing the order.
b. If the order is canceled within the specified time frame, a refund will be issued to your original payment method.
3. How to Request a Return or Cancellation:
a. To request a return for damaged honey bottle or a cancellation, please email us at [email protected] with your order number, a description of the issue, and any supporting evidence of the damage.
b. We will review your request and provide instructions on the next steps.
4. Conditions for Returns:
a. Returned items must be in their original condition, including packaging.
b. We reserve the right to refuse returns that do not meet our policy criteria.
5. Shipping Costs:
a. Shipping costs are non-refundable. If a refund is issued, it will be for the cost of the products only.
6. Exchanges
a. We do not accept exchanges.
7. Contact Information:
If you have any questions or concerns about our Return & Refund Policy, please contact us at:
Email: [email protected]
Phone: +971 50 491 5651
Manas Honey, Roopchand Worldwide LLC
Dubai, UAE
We appreciate your understanding and cooperation in adhering to our Return & Refund Policy. Your satisfaction is important to us, and we are committed to resolving any issues promptly and efficiently.